Cancellation & Returns Policy
Last updated: 20/01/26
1. Your Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days without giving any reason.
The cancellation period expires 14 days after the day you receive your goods.
2. How to Cancel
To cancel your order, please contact us by email at: [email protected]
Please include your order number and clear statement that you wish to cancel.
3. Returns
If you cancel your order, you must return the goods to us within 14 days of notifying us.
-
Items must be unused and in original condition
-
You are responsible for return postage costs unless the item is faulty or incorrect
4. Refunds
Once we receive the returned goods, we will issue a refund within 14 days.
Refunds will be made using the same payment method you used for the original transaction.
5. Faulty or Incorrect Items
If your item is faulty, damaged, or incorrect:
-
Please contact us as soon as possible
-
We will offer a replacement or full refund, including return postage
Your statutory rights under the Consumer Rights Act 2015 are not affected.
6. Non-Returnable Items (if applicable)
[ONLY include this section if relevant – e.g. personalised or hygiene-sensitive items]
Certain items may be exempt from returns due to hygiene or customisation reasons. This will be clearly stated at the time of purchase.
7. Contact Details
For cancellations, returns, or questions, contact: [email protected]